Data We Collect and Why We Need It
When you register an account, we collect your name, email address, phone number and the mobile wallet identifier you use — whether that is your bKash number, your Nagad-linked phone, or your Rocket account reference. This lets us verify your identity, process deposits and withdrawals, and
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keep your wallet matched to the correct account. During a session we also log device type, IP address and browser data to detect unusual access patterns and protect your account from unauthorised entry. If you contact our support team, we retain that conversation history so follow-up
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queries are handled with full context. Payment transaction records — including amounts, timestamps and wallet references for bKash, Nagad and Rocket transfers — are kept as long as required for financial accountability and as directed by applicable regulations in your eligible region. We do not sell
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your personal data to third parties. Data shared with payment processors is limited strictly to what is needed to complete your transaction. You can ask us to confirm what data we hold on you, request a correction, or ask for deletion where no legal retention obligation
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applies. Availability of these rights may depend on your local law.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.